Alcon's Knowledge College Grad School Knowledge College Grad School is a skill-building and career-pathing program designed to empower associates by enhancing their expertise and preparing them for future opportunities within […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT A New Leadership Course: Exploring the 7 Cs hosted on January 30 @ 2:00 pm - 3:00 pm EST The […]
RSVP HERE: http://tinyurl.com/SparkCX-CCNG CX in Crisis: Join Us to Transform Your Customer Experience in 2025! The founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host […]
February 26 @ 2:00 pm - 3:00 pm EST Human Side of AI with Anthill: AI for the employee experience in contact centers. Many talk about using AI in the contact center […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT Part 2 A New Leadership Course: Exploring the 7 Cs hosted on March 20th @ 2:00 pm - 3:00 pm […]
CCNG April Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Please join us on April 29th at 2 PM EST for our Town Hall Event. The topic of this Town […]
RSVP here to the CCNG Regional Networking Event in Phoenix, Arizona. The Human Edge in CX Join us for this exciting event, where we will discuss tactics you can implement in […]
Leading Digital Transformation with John Sorenson, Global Customer Success Executive, Cypress Join a dynamic conversation with seasoned CX leaders as we explore how evolving customer expectations, AI, and digital-first behaviors […]
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling […]
Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX […]
RSVP by emailing jillian@ccng.com Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one […]
RSVP by emailing jillian@ccng.com Unlocking the Missing Last Mile in Your CX and AI Strategy Did you know that up to 70% of CX initiatives fail to realize their full […]
