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Next-Level Employee Engagement and the Future of Contact Centers Spearheaded by Scott Baker, Envision Dallas and CCNG member, this event will feature an outstanding lineup of industry leaders, including James Ashworth, former Vice President of the Southwest Airlines Contact Center, King White, CEO of Site Selection Group, and senior leadership from Humach. Join us for […] |
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RSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — phone, chat, SMS, email, social, and self-service. Yet most contact centers still struggle with silos, incomplete data, and inconsistent service quality. We’ll discuss how to […] |
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