Unraveling the AI Mysteries in Contact Centers Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, […]
CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as […]
RSVP here! CCNG is thrilled to invite you to an in-person Regional Networking Event, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around […]
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]
CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving […]
CCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT A New Leadership Course: Exploring the 7 Cs The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 […]
Alcon's Knowledge College Grad School Knowledge College Grad School is a skill-building and career-pathing program designed to empower associates by enhancing their expertise and preparing them for future opportunities within […]
February's Town Hall Topic Will Be Announced Shortly Meet Your Member Facilitator Laura Silvester Laura Silvester is the Chief Operating Officer and Head of Product at Anthill. Anthill AI […]
CCNG March Town Hall with Kirstyn Sansom, Founder of Sansom Consulting The date and topic for March's Town Hall will be announced shortly. Meet Your Member Facilitator Kirstyn comes with […]
CCNG September Town Hall with Adam Boelke, Managing Partner, The Alignment Advantage Group The date and topic for September's Town Hall will be announced shortly. Meet Your Member Facilitator Adam […]
