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CCNG August Town Hall Led by Bridgepointe Technologies Meet Your Member Facilitators Scott Samborn Scott is an entrepreneur and business leader with a history of managing and growing technology organizations. He brings over thirty years’ experience in leveraging technology solutions to drive innovation and productivity in clients and environments of all sizes, and he has […] |
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This event is produced exclusively for CCNG Magnet Program members and senior leaders from the CCNG membership network. Brian Jeppesen, Director of Contact Center Operations for Fertitta Entertainment / Landry’s / Golden Nugget, will take us through their successful implementation of customer-facing Conversational AI in the Voice Channel. We'll all discuss what they did, what they […] |
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Unraveling the AI Mysteries in Contact Centers Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, where we will delve into the most pressing topic at the forefront of our industry today: Artificial Intelligence (AI). AI continues to revolutionize the way […] |
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CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as a tool to regulate telemarketing calls to consumer residences. The TCPA has undergone numerous updates since and the more recent changes have created a challenging […] |
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