Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers
Silent abandonment—customers and agents quietly leaving without clear warning—is one of the costliest hidden threats to call centers today. It silently erodes your budget, your customer loyalty, and your workforce engagement.
This forum will clearly define what silent abandonment is, reveal exactly how customer and agent abandonment directly feed each other, and equip you with straightforward, practical tools to quickly identify, measure, and stop these costly losses.
Meet Your Member Facilitator
Kathryn Jackson
Co-Founder, ResponseLearning Corporation & iLearncc.com
Simulation Designer | Contact Center Expert
Kathryn Jackson has spent 30+ years transforming how people learn and lead in contact centers. From managing large-scale centers to building simulation-based training programs, she blends practical know-how with deep empathy. As co-founder of ResponseLearning and iLearncc.com, she partners with top brands to design systems that put people first.
