CCNG October Town Hall with Vicki Brackett
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]
12 events found.
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CCNG November Town Hall with Roger Lee
OnlineCCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving landscape shaped by changing customer expectations, technological advancements, and the ongoing need for efficiency and personalized service. They will need to continue to focus on […]
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CCNG December Town Hall Open Forum
OnlineCCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Come ready to ask questions and give feedback to your fellow members! Led by […]
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CCNG June Town Hall Led by Nate Brown of Metric Sherpa
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling act—chasing efficiency without sacrificing connection. To make matters even more difficult, the vast majority of metrics we use to measure customer service/contact center performance are […]
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CCNG July Town Hall Led by Mike Dolloff of Amplix
OnlineBuild a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX gains don’t have to be mutually exclusive. In this session, we’ll break down where the most meaningful and measurable savings are happening today. We’ll explore […]
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CCNG August Town Hall led by Kathryn Jackson of ResponseLearning
OnlineRSVP by emailing jillian@ccng.com Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one of the costliest hidden threats to call centers today. It silently erodes your budget, your customer loyalty, and your workforce engagement. This forum will clearly […]
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CCNG September Town Hall Led by Adam Boelke, Managing Partner, The Alignment Advantage Group
RSVP by emailing jillian@ccng.com Unlocking the Missing Last Mile in Your CX and AI Strategy Did you know that up to 70% of CX initiatives fail to realize their full potential, and MIT just announced that companies are seeing a 90% failure rate in AI proof of concept? These lost opportunity costs are staggering, and […]
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CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX
OnlineRSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — phone, chat, SMS, email, social, and self-service. Yet most contact centers still struggle with silos, incomplete data, and inconsistent service quality. We’ll discuss how to […]
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CCNG November Town Hall Led by Jim Rembach and Jason Mercer-Pottinger
OnlineRSVP by emailing jillian@ccng.com Leadership Development Is Broken. Is AI the Risk or the Rescue? Forbes says leadership development is broken. In this town hall, we’ll ask: can AI make it worse—or finally fix it? Forbes releases insights that they say should force every organization to fundamentally rethink how they approach professional development for leaders. […]
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Knowledge Management Education Series – Part 1 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every great service organization. Join us for this exclusive, executive series. 3 live events–February 4, February 18, and March 4. Each is just 30 minutes. Each […]
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Knowledge Management Education Series – Part 2 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times and boost sales. It is the most valuable, fundamental capability of every great service organization. Join us for this exclusive, executive series. Each session provides expert insight and live Q&A. Register here, RSVP confirmation to follow. Session […]
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CCNG February Town Hall Led by Justin Robbins
OnlineRSVP by emailing jillian@ccng.com Why Your Team Is Exhausted, and What Contact Center Leaders Control Contact center teams operate under constant pressure. Volume volatility, rigid metrics, inefficient processes, and limited decision authority compound into daily strain that erodes judgment, energy, and trust. Supervisors, managers, and directors sit at the center of this pressure. They translate […]