CCNG October Town Hall with Vicki Brackett
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]
12 events found.
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CCNG November Town Hall with Roger Lee
OnlineCCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving […]
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CCNG December Town Hall Open Forum
OnlineCCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote […]
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CCNG June Town Hall Led by Nate Brown of Metric Sherpa
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling […]
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CCNG July Town Hall Led by Mike Dolloff of Amplix
OnlineBuild a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX […]
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CCNG August Town Hall led by Kathryn Jackson of ResponseLearning
OnlineRSVP by emailing jillian@ccng.com Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one […]
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CCNG September Town Hall Led by Adam Boelke, Managing Partner, The Alignment Advantage Group
RSVP by emailing jillian@ccng.com Unlocking the Missing Last Mile in Your CX and AI Strategy Did you know that up to 70% of CX initiatives fail to realize their full […]
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CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX
OnlineRSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — […]
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CCNG November Town Hall Led by Jim Rembach and Jason Mercer-Pottinger
OnlineRSVP by emailing jillian@ccng.com Leadership Development Is Broken. Is AI the Risk or the Rescue? Forbes says leadership development is broken. In this town hall, we’ll ask: can AI make […]
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Knowledge Management Education Series – Part 1 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every […]
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Knowledge Management Education Series – Part 2 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times and boost sales. It is the most valuable, fundamental capability of every […]
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CCNG February Town Hall Led by Justin Robbins
OnlineRSVP by emailing jillian@ccng.com Why Your Team Is Exhausted, and What Contact Center Leaders Control Contact center teams operate under constant pressure. Volume volatility, rigid metrics, inefficient processes, and limited […]