Next-Level Employee Engagement and the Future of Contact Centers Spearheaded by Scott Baker, Envision Dallas and CCNG member, this event will feature an outstanding lineup of industry leaders, including James Ashworth, former Vice President of the Southwest Airlines Contact Center, King White, CEO of Site Selection Group, and senior leadership from Humach. Join us for […]
RSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — […]
RSVP by emailing jillian@ccng.com Leadership Development Is Broken. Is AI the Risk or the Rescue? Forbes says leadership development is broken. In this town hall, we’ll ask: can AI make […]
RSVP here to the CCNG Regional Networking Event in Minneapolis (Eden Prairie), Minnesota. STRATEGY, TECH & TALENT Twin Cities, it has been a while, but we are back... CCNG is hosting an in-person regional networking and knowledge sharing session in person! This event, hosted by Sansom Staffing and Pixid, welcomes you to an interactive […]
When done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every […]
When done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times and boost sales. It is the most valuable, fundamental capability of every […]
RSVP by emailing jillian@ccng.com Why Your Team Is Exhausted, and What Contact Center Leaders Control Contact center teams operate under constant pressure. Volume volatility, rigid metrics, inefficient processes, and limited […]
RSVP here to the CCNG Regional Networking Event in Atlanta, Georgia. Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX gains don’t have to be mutually exclusive. Join CCNG members at Amplix and Paramount […]
When done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every […]
RSVP by emailing jillian@ccng.com Is Bad Customer Service a Feature, Not a Bug? Most contact center leaders are working hard to fix a system that may be designed to resist […]
Why Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating […]
RSVP by emailing jillian@ccng.com Modernizing Your Voice of Customer Engine So much is changing today in the CX field, but perhaps no discipline as quickly and dramatically as Voice of […]
