Atlanta, GA Regional Networking Event
RSVP here to the CCNG Regional Networking Event in Atlanta, Georgia. Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever […]
6 events found.
Events
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Atlanta, Georgia Atlanta, GA, United States
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Knowledge Management Education Series – Part 3 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every […]
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CCNG Q2 Town Hall Led by Amas Tenumah
OnlineRSVP by emailing jillian@ccng.com Is Bad Customer Service a Feature, Not a Bug? Most contact center leaders are working hard to fix a system that may be designed to resist […]
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CCNG Q2 Small Group Session Led by John Sorenson
OnlineWhy Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating […]
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CCNG Q3 Town Hall Led by Nate Brown
OnlineRSVP by emailing jillian@ccng.com Modernizing Your Voice of Customer Engine So much is changing today in the CX field, but perhaps no discipline as quickly and dramatically as Voice of […]
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Phoenix, AZ Regional Networking Event
Phoenix, Arizona Phoenix, AZ, United StatesRSVP here to the CCNG Regional Networking Event in Phoenix, Arizona. Beyond the Contact Center: Building Influence and Driving Change Great ideas don't create change - leaders do. Join CCNG […]