CCNG February Town Hall led by Laura Silvester, COO and Head of Product, Anthill
February 26 @ 2:00 pm - 3:00 pm EST Human Side of AI with Anthill: AI for the employee experience in contact centers. Many talk about using AI in the contact center […]
12 events found.
Events
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Round Table on A New Leadership Course: Exploring the 7 Cs Part 2
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT Part 2 A New Leadership Course: Exploring the 7 Cs hosted on March 20th @ 2:00 pm - 3:00 pm […]
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CCNG April Town Hall Led by Kirstyn Samson, Founder of Samson Consulting
CCNG April Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Please join us on April 29th at 2 PM EST for our Town Hall Event. The topic of this Town […]
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Phoenix, AZ Regional Networking Event
Scottsdale, Arizona Scottsdale, AZ, United StatesRSVP here to the CCNG Regional Networking Event in Phoenix, Arizona. The Human Edge in CX Join us for this exciting event, where we will discuss tactics you can implement in […]
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CCNG May Town Hall Led by John Sorenson, Global Customer Success Executive, Cypress
Leading Digital Transformation with John Sorenson, Global Customer Success Executive, Cypress Join a dynamic conversation with seasoned CX leaders as we explore how evolving customer expectations, AI, and digital-first behaviors […]
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CCNG June Town Hall Led by Nate Brown of Metric Sherpa
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling […]
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CCNG July Town Hall Led by Mike Dolloff of Amplix
OnlineBuild a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX […]
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CCNG August Town Hall led by Kathryn Jackson of ResponseLearning
OnlineRSVP by emailing jillian@ccng.com Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one […]
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CCNG September Town Hall Led by Adam Boelke, Managing Partner, The Alignment Advantage Group
RSVP by emailing jillian@ccng.com Unlocking the Missing Last Mile in Your CX and AI Strategy Did you know that up to 70% of CX initiatives fail to realize their full […]
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Dallas-Fort Worth, Texas Regional Networking Event
Dallas-Fort Worth, Texas Dallas-Forth Worth, TX, United StatesNext-Level Employee Engagement and the Future of Contact Centers Spearheaded by Scott Baker, Envision Dallas and CCNG member, this event will feature an outstanding lineup of industry leaders, including James Ashworth, former Vice President of the Southwest Airlines Contact Center, King White, CEO of Site Selection Group, and senior leadership from Humach. Join us for […]
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CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX
OnlineRSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — phone, chat, SMS, email, social, and self-service. Yet most contact centers still struggle with silos, incomplete data, and inconsistent service quality. We’ll discuss how to […]
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CCNG November Town Hall Led by Jim Rembach and Jason Mercer-Pottinger
OnlineRSVP by emailing jillian@ccng.com Leadership Development Is Broken. Is AI the Risk or the Rescue? Forbes says leadership development is broken. In this town hall, we’ll ask: can AI make it worse—or finally fix it? Forbes releases insights that they say should force every organization to fundamentally rethink how they approach professional development for leaders. […]