Minneapolis, MN Regional Networking Event
RSVP here to the CCNG Regional Networking Event in Minneapolis (Eden Prairie), Minnesota. STRATEGY, TECH & TALENT Twin Cities, it has been a while, but we are back... CCNG […]
9 events found.
Events
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Eden Prairie, Minnesota Eden Prairie, MN, United States
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Knowledge Management Education Series – Part 1 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every great service organization. Join us for this exclusive, executive series. 3 live events–February 4, February 18, and March 4. Each is just 30 minutes. Each […]
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Knowledge Management Education Series – Part 2 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times and boost sales. It is the most valuable, fundamental capability of every […]
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CCNG February Town Hall Led by Justin Robbins
OnlineRSVP by emailing jillian@ccng.com Why Your Team Is Exhausted, and What Contact Center Leaders Control Contact center teams operate under constant pressure. Volume volatility, rigid metrics, inefficient processes, and limited […]
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Atlanta, GA Regional Networking Event
Atlanta, Georgia Atlanta, GA, United StatesRSVP here to the CCNG Regional Networking Event in Atlanta, Georgia. Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever […]
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Knowledge Management Education Series – Part 3 of 3
OnlineWhen done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every […]
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CCNG Q2 Town Hall Led by Amas Tenumah
OnlineRSVP by emailing jillian@ccng.com Is Bad Customer Service a Feature, Not a Bug? Most contact center leaders are working hard to fix a system that may be designed to resist […]
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CCNG Q2 Small Group Session Led by John Sorenson
OnlineWhy Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating […]
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CCNG Q3 Town Hall Led by Nate Brown
OnlineTopid TBD!